Day One - Opening Session 25 February 2010 (Thursday)
Collyer Room (Level 4) Raffles City Convention Center
8.00
REGISTRATION AND REFRESHMENTS @ Raffles Ballroom Foyer, Level 4
9.00
WELCOME ADDRESS Mr Cyrus Daruwala, Managing Director, IDC Financial Insights Asia Pacific
9.15
WELCOME ADDRESS Mr Yew Sung Pei, Assistant Chief Executive Officer, International Enterprise (IE) Singapore
9.30
Weathering the Perfect Storm: Sustaining Growth During Market Turmoil
The financial tsunami has resulted in decline of revenue or even failure of institutions worldwide. However some institutions are showing signs of turnaround. How do you sustain growth during the crisis and more importantly, gearing your process and resources to capitalize on the recovery
Mr Ray Ferguson, Regional CEO, Singapore and SEA, Standard Chartered Bank
10.05
Back to Basics for your Customers
The financial turmoil has made financial services industry to reassess their product & services development and even returning to their core roots in responding to consumers' needs.
The Ayudhya Insurance Company will share with us a basic yet sound principle of understanding your customer's basic and demonstrating innovation need not come with a big bang.
Mr Rowan D'Arcy, President and CEO, The Ayudhya Insurance Public Company
Ready For The Upturn - The Post-Crisis Financial Services Landscape in Asia
As the dust clears from the global financial crisis, we see an industry much transformed. Competitive dynamics have changed, market leaders have gained strength, and new players have steadily built their strength across the region. How has the crisis changed us? How are we positioned for the upturn?
A review of last year's recovery expectations
The new financial services landscape
Mergers, acquisitions, and consolidation trends in Asia/Pacific financial services
New bank-customer dynamics
Mr Michael Araneta, Senior Research Manager, IDC Financial Insights
11.35
Partnering for Growth
Despite the tough economic conditions, there are still opportunities in the retail banking and leveraging on the synergies amongst partners is one of the channels to increase networks and market share. Bank Mega will share the experience in creating a sustainable long-term partnership by ensuring it is beneficial for the bank, merchants and customers.
While reducing cost and increasing operation efficiency enabled financial institutions to stay afloat, creating the differentiation permit the ability to grow and stay ahead of competition.BOSCH remains committed in dedicating effort & resources on R&D through the financial crisis period. They will share their views on the importance of innovation, why is it a deadly mistake for firms to starve innovation during the financial crisis and how to create new possibilities thru innovation, which can help to advance the firm.
Mr Cem Peksaglam, President and Managing Director, Robert Bosch (South East Asia).
12.45
Building Long Term Sustainability and Cost Effectiveness in Retail Banking
Dr Raymond Kwong, Managing Director, Silverlake
13.00
NETWORKING LUNCH @ Canning, Level 4
MULTIPLE TRACK SESSIONS
DAY ONE - TRACK A: Technology Innovation 25 February 2010 (Thursday) Collyer Room (Level 4)
14.15
Banking 2.0: The Next Generation of Banking
In the hyper-competitive market, it is paramount for banks to enhance customers experience touchpoints channels as well as exploring new business opportunities with new customer segments.
Banking On the New Generation with Social Networking and Web 2.0
The New Alternative Channel Proposition
Bank Technology & Operations 2.0 – Key Imperative and Strategies
Speakers:
» Mr Gerd Schenkel, General Manager, Ubank
» Mr Wicahyo Ratomo, Executive Vice President, Head of Alternative Channels, Bank Danamon Indonesia.
» Mr Venky Krishnakumar, Chairman, Oracle Financial Services Software Pte Ltd
Banks now not only need to communicate with their customers, but also to shift the focus to customers instead of banking products. What are the challenges of streamling offers to customers' needs and minimize missed opportunities?
Pillars for Creating Customer Centricity
Finding and Funding Customer Centricity
Creating Customer Experience Strategy
Speakers:
» Mr Jason Millett, General Manager, Strategy, Execution and Transformation, Westpac
» Mr Simon Andrews, Chief Operating Officer, TMB Bank
» Mr Ravi Kiran N, Domain Head - Banking & Financial Services, Wipro Technologies
Speakers to be invited to a panel discussion.
DAY ONE - TRACK B: Business Process Optimization 25 February 2010 (Thursday) Collyer Room (Level 4)
14.15
Revitalizing Your Payments For The New World
With the fee income are on the decline and cards are fast becoming commodities, banks are adapting their payment processes and systems to the changing needs of consumers. How can banks improve the efficiency and the agility of their payment business model?
Prepaid-the new credit for 2010?
Optimising Payment Networks for Global Reach
Payments Revolution - its all in the cloud
Speakers:
» Mr Chai Hongfeng, Executive Vice President, China UnionPay
» Mr Dodit Wiweko Probojaki, Board of Executives, AKKI (Indonesia Credit Card Issuers' Association) and General Manager, Cards Business, BNI
» Mr Richard Anthony Horrell, Chairman & CEO, Xgemina Group
Transaction Banking: Recovering from the Impact of Global Crisis
The global financial crisis has forced many institutions to look beyond structured products and re-position transactional services as one of the green shoots of recoveries. Has the rules of transaction business changed? What are the fundamentals for a successful transaction-banking model?
Modernizing the Corporate Transaction Value Chain for efficiency
Synergizing the cash and transaction processing
Available Alternative for Transaction Banking
Speakers:
» Ms Alexandra Holcomb, General Manager, Working Capital Solutions, Westpac
» Mr Suresh Sethi, Group President -Transaction Banking Group & International Banking, YES Bank
» Mr Nafees Khundker, Head of Wholesale Solutions, Asia-Pacific, Global Transaction Banking, Deutsche Bank AG
Speakers to be invited to a panel discussion
Panelist: Mr Charles Legrand, Head of South Asia, SWIFT
DAY ONE - TRACK C: Risk Management, Compliance & Security 25 February 2010 (Thursday) Sophia Room (Level 4)
14.15
Risk Management 2.0: After the Crisis
Risk Management, the lifeline support for all financial services, is undergoing an identity crisis as the world shines the spotlight on the traditional risk management approach. How will the banks handle the risks arising from the newer and more complex banking products? How would systemic risk shape your business and long-term strategies?
Lessons from the Crisis: Red Flags in Risk Management
Transformation of Risk for the Insurance Industry
Plugging the gaps of your existing risk management capabilities
Speakers:
» Mr Venkat Sarma, Senior Vice President & Head of Consumer and Programme Lending, Retail Risk Management, Group Risk Management, ABN Amro
» Dr Andreas Wilhelm, Chief Risk Officer, Allianz Insurance Management Asia Pacific
» Mr Manu Panda, Managing Director, Experian Decision Analytics, Asia Pacific
Speakers to be invited to a panel discussion.
Panelist: Mr Anuj Jain, Managing Director, Innovations Software
Global regulators are stepping up their financial oversight and introducing reforms. Domestic regulators are also expected to likewise tighten regulation. How will the regulatory demands impact the global and the aggressive expanding regional banks?
Managing the cost of Compliance for Emerging Asia
Post-Crisis Regulatory Implications on Asia/Pacific
Impact of Compliance on Cross-Border Operations
Speaker:
» Mr Lalith J Fernando, Asst. General Manager - Risk Management and Compliance, Bank of Ceylon
» Mr Barkis Ip, Chief Compliance Officer, Sun Life Financial Asia
» Mr Greg Bunt, Regional Director for Ethernet Switching, Juniper Networks APAC
Speakers to be invited to a panel discussion
17.30
END OF DAY ONE - ASIAN FINANCIAL SERVICES CONGRESS 2010
DAY TWO 26 February 2010 (Friday)
Collyer Room Level 4, Raffles City Convention Center
8.00
BREAKFAST BRIEFING (hosted by FISERV) @ Moor/Morrison Room, Level 4
8.00
OPEN FOR REGISTRATION @Raffles Ballroom Foyer, Level 4
MULTIPLE TRACK SESSIONS
DAY TWO - TRACK A: Technology Innovation 26 February 2010 (Friday) Collyer Room (Level 4)
9.00
Optimizing Your Technology Model
The global credit crisis has forced the financial institutions to re-look and adjust their information technology investment priorities. Given the budgetary constraints, where, what and how can technology be strategically implemented to give the bank a competitive edge in product innovation and increase the efficiency of operations?
Channeling the power of Technology to drive Business
Post-M&A Technology Strategy
Assurance framework for life cycle cost optimization
Speakers:
» Mr P.A. Kalyanasundar, General Manager, Information Technology, Bank of India
» Mr Farhan Farooqi, SVP, Senior Programme Manager, Asia & CTO (HK), ABN Amro
» Mr NandKishore D, Vice President, ThinkSoft Global Services Ltd
Speakers to be invited to a panel discussion. Panelist: Mr Mahesh C Ramanayake, Marketing Executive - STG General Business, IBM Growth Market Unit
Against a backdrop of volatility in the financial market, banks need to tackle the on-going challenge on how to integrate, manage and use of their resources, to pave the path of transformation and modernization.
Channel synchronization across your bank
Actionable Insight - The Key To Unlocking Customer Value
Collaboration Solutions for the Financial Industry
Speaker:
» Mr Devabalan Theyventheran, Director, Transformation Office & Business Process Development, CIMB
» Mr Donald MacDonald, Head of Analytical Relationship Management & CRM, OCBC Bank, Singapore
» Mr Randel Maestre, Director, Enterprise Solutions, Polycom Inc
Speakers to be invited to a panel discussion.
DAY TWO - TRACK B: Business Process Optimization
26 February 2010 (Friday) Collyer Room (Level 4)
9.00
Workflow Optimization To Drive Business and Process Efficiency
Raising expectation of customer needs and increased customer touch points/channels have resulted in complexity and inefficiency of the business processes and silo systems. How should the processes be streamlined to fulfill customer needs, while optimizing business flow and operational efficiency?
Technology Integration to maximise Cross Selling To Your Customer Pools
Establishing Models of Operational Efficiency & Technology Excellence
Transformation to streamline business processes and ensure technology efficiency
Speakers:
» Ms Voranuch Dejakaisaya, Chief Information Officer, Bank of Ayudhya
» Mr Rajiv Yadav, Chief Operating Officer,Vietnam International Bank
» Mr Lam Mun Choong, Director, Service Portfolio Management, HP Software & Solutions, Asia-Pacific Japan
Speakers to be invited to a panel discussion, moderated by Shawn, IDC Financial Insights.
With the impact from the financial crisis and fragile recovery, banks will still be challenged to explore ways to improve efficiency in their business models and infrastructures. What is the most suitable arrangement for your organisation? How do you add values to the result of service delivery while supporting the growth? Is it possible to create innovation from delivery of services?
The 5C Approach - From Cost Arbitrage to Value Add
Transforming IT for better business value
Best practices emerging from the successes and failures
DAY TWO - TRACK C: Risk Management, Compliance & Security
26 February 2010 (Friday) Sophia Room (Level 4)
9.00
Effective Approach for Risk Management Framework
Improved risk management has been the top priority for the banks and financial institutions. They need to examine their risk framework to contain and aggregate risk more effectively given extreme conditions.
Incorporating an effective risk management framework into your organisation
In times of economic recovery, banks are challenged with the higher probability of operational risk (such as frauds and rogue trading) and occurrence of global pandemic. Are you well equipped and prepared to handle the rising exposures and cost arise from operational risks?
Shaping the Operational Risk Agenda-Going Forward
Steps in minimizing downtime and financial impact
Challenges for Implementing An Effective Operational Risk Management Framework
Speakers:
» Mr Rajit Punshi, Head of Group Operational Risk Policy, Standard Chartered Bank
» Mr Anthony Turco, Director, Identity and Security Solutions, Asia Pacific, Novell
» Ms Patricia Jalleh, Group Head of Operational Risk Management, UOB Group
Speakers to be invited to a panel discussion.
12.15
NETWORKING LUNCH Canning Room, Level 4
DAY TWO - CLOSING PLENARY
26 February 2010 (Friday)
Collyer Room (Level 4)
13.30
Tomorrow's Retail Bank: A Path of Transformation
Amid of the financial crisis and dip in global consumer spending, Asia remains profitable and offers much avenue for growth. How should the financial institutions leverage on the opportunities presented during crisis?EON Bank will be sharing their journey of transformation and insights on where are the potential pitfalls.
Top 10 Strategic IT Initiatives for Asia/Pacific Banks in 2010: Investing for the Comeback
Ms Chew Li-May, IDC Financial Insights
Mr Shawn Yip, IDC Financial Insights
14.40
Closing Plenary: Strategies for the Asian Financial Services on Riding the Upturn
After surviving quarters of the downturn, many Asian financial institutions have been reporting results solid performance-which are near to the pre-crisis period. What are the strategies for repositioning to gear up for the Upturn?
Moderated by Ms Rosalind Mathieson, Asia-Pacific Editor for News at Dow Jones Newswires
